Our 30 Day Guarantee of Satisfaction is unconditional; we want you to be 100% satisfied. If you find a SAN product purchased from www.sann.net does not perform to your expectations, you can return your order for a refund.
If you received a damaged or defective product, please call SAN Customer Service at 1-888-519-9300.
Consumers should be aware that any purchases from unauthorized sellers or dealers–even of products that appear to be unopened “new” SAN products–do not come with warranty protection or any other post-purchase services from SAN. Unfortunately, SAN products are sometimes sold by re-sellers that are not authorized to do so. SAN products sold by these unauthorized re-sellers are not purchased from SAN; instead they are acquired from other sources. Due to the unknown nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to SAN warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase. Particularly, many re-sellers who sell through Amazon.com and other online marketplaces are not authorized dealers of SAN products. When purchasing SAN products on Amazon.com, it is important to note where the product is being “shipped from and sold by,” which is stated clearly in the header for each product. If the seller is any party other than SAN, you should contact SAN directly to determine whether the seller is authorized before you purchase.
For any returns of previously sold product that are not the result of damage in shipping; a different product than that which was ordered; an end use Customer return or a defective product will be subject to a 15% restocking charge. The 15% charge will be applied to any returns at the original sale value. The returns will be accepted only after SAN written approval for the return. In addition, the SAN authorized returns will be examined when received and if found to be in resalable condition. For all products found to be in resalable condition as determined by SAN, an appropriate credit memo will be issued.
*Don’t worry, we won’t spam our customers mailboxes